Raptor 2 Burner Support
We have identified an issue affecting a limited batch of Raptor 2 burners. This does not affect all Raptor 2 burners.
If your burner is not operating as expected, please contact our support team at service@glowen.si and use “Raptor 2 burner” as the email subject.
To help us review your case quickly, please include:
- Your order number
- Your Raptor model
- Your country and regulator pressure
- A photo of the burner label or batch marking
- A short description of the issue
- A photo or video showing the problem, if possible
Our team will review the information and confirm the next step. If your burner belongs to the affected batch, we will arrange a replacement.
Ormož, 10.8.2026