Warranty
Warranty Information
At Glow Seven d.o.o., we stand behind our products with a standard 2-year warranty. The Glowen Raptor stove is crafted from durable materials, designed for normal use and proper maintenance. Our goal is to provide you with an epic food preparation experience that will impress even the most demanding diners.
If you need assistance with your oven, other products, or cooking techniques, please feel free to contact us at any time. We are committed to ensuring that your experience with Glowen products is as positive as possible. We offer 24/7 support for our customers at info@glowen.si.
In the unlikely event that something goes wrong, you can make a warranty claim, but an original invoice is required for processing. Our company guarantees that the products will be free from defects in workmanship and materials. Should any defects be discovered, we will replace the product or the defective part at no charge. We also ensure the maintenance and provision of spare parts for the product within the statutory period (as per point 18 of the VP Act).
To make a warranty claim, we will need:
- Your proof of purchase
- Stove serial number
- Photos of any defective parts
Full terms apply to all warranty claims. Please note that all products except baking plates are covered by the standard 2-year warranty. The warranty period begins on the date the customer receives their product.