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Returns

At Glowen, we understand that owning one of our pizza ovens enables you to make exceptional pizza at home. This is the assurance our ovens provide. Why are we so confident? Simply put, the combination of high temperatures with a stone baking board creates the ideal conditions for crafting perfect pizzas. To instill the same level of confidence in our products when you make your purchase, we present the Glowen Great Pizza Guarantee. Should you purchase a Glowen pizza oven and discover that you are unable to produce great pizza, you have a 55-day window to return it.

Terms and Conditions

The Glowen Great Pizza Guarantee adheres to the following terms and conditions, herein we refer to your oven as "your Glowen":

  • Consult the Essential Guides and adhere to our straightforward instructions to maximize the performance of your Glowen. These honest, simple tips explain how to stretch the pizza dough, top it, launch the pizza, and maintain the temperature in your oven.
  • To make a claim under this guarantee, you must:
    • Notify us within 55 days from the date of delivery.
    • Have been in possession of the oven for at least 30 days.
    • Have made at least 10 attempts to cook GREAT pizza.
  • This guarantee is valid exclusively for purchases made through glowen.si.
  • To initiate a claim under this guarantee, please contact us at info@glowen.si with your order number and the date of delivery.
  • This guarantee pertains solely to the pizza-making capabilities of your Glowen. Our comprehensive return policy addresses faults and other concerns, which you can review here. In the event that your Glowen is indeed faulty, rest assured we will provide a replacement - courtesy of Glowen Experience Support!
  • This guarantee does not infringe upon your statutory rights concerning your Glowen.
  • Your Glowen must be operated in accordance with the provided Manual and Essential Guide. Failure to comply with these guidelines gives us the right to deny any request for an exchange.

In practice, should there be an issue, we will encourage you to make another attempt at using your Glowen correctly. After all, our ultimate goal is for you to LOVE your Glowen. Let's embark on the journey to creating great pizza together.

How do I make a return?

NOTE: You can return any item you buy from us, under the conditions listed below. The 55 day guarantee listed above is only for ovens and is dependant on your pizza making capabilities. For more information read the section above.

We can return a product that is unused, in the original packaging, and within 14 days of receipt. 

Here's the information we need from you:

  • Your original order number
  • The condition of your item(s)
  • The number of parcels that you would like to return
  • The reason for your return

Before proceeding with any returns, please contact us at info@glowen.si or fill out the form below.