Podmienky poskytovania služby

Informácie o spoločnosti

názov spoločnosti: GLOW SEVEN, proizvodnja, trgovina, storitve, d.o.o.

adresa spoločnosti: Ljutomerska cesta 22, 2270 Ormož

identifikačné číslo: 8826773000

daňové číslo: SI69455759

spoločnosť was zapísaná v obchodnom registri v okresného súdu z Ptuj na 8 March 2021 under filing number: 2021/7803.

spoločnosť Glow seven d.o.o. je nie člen z komora z Commerce Industry z Slovenia alebo any other komora v business operations z spoločnosť alebo activities to performs.

General

general terms conditions z business sú drawn up following regulations v field z consumer protection, based na recommendations z komora z Commerce z Slovenia international codes pre online electronic business. Glow seven d.o.o., Ljutomerska cesta 22, 2270 Ormož, provider z electronic business services (z teraz na referred do ako “Merchant”), manages online store www.glowen.si (z teraz na referred do ako “online store” alebo Merchant).

Availability z Information

spoločnosť Glow seven d.o.o. undertakes do following information will be provided do buyer before he je bound od contract alebo offer:

• Information about spoločnosť Glow seven d.o.o. (name headquarters z spoločnosť, registration number).
• Contact information do user needs pre rýchly efektívny communication (e-mail, telephone).
• essential characteristics z articles validity period z toto information.
• Availability z items (every item offered na website should be dostupné within reasonable time).
• Terms z delivery z items ( method, place deadline z delivery).
• Prices, which must be clearly unequivocally specified clearly displayed, whether they include taxes transport costs other charges, ako well ako validity period z toto information.
• Method z payment delivery alebo fulfillment, validity period z toto information.
• Time validity z offer.
• deadline v which to je possible do withdraw z contract conditions pre withdrawal (popis z right do withdraw od článok 43 z ZVPot; v cases where consumer does nie have right do withdraw od článok 43 z ZVPot, he je expressly informed z toto).
• Explanation z complaint procedure, including all information about contact person alebo customer service department.

Due do nature z online business, range z produkty v online store changes updates frequently quickly.

delivery time pre produkty v stock je up do 20 working days ak vy have ordered do delivery address v Republic z Slovenia unless delivery post alebo Pošta Slovenije delivers do individual delivery address later. pre other produkty do sú nie v stock, delivery deadline pre delivery addresses v Slovenia je indicated next do produkt v online store. ak produkt’s delivery date je nie shown, spoločnosť GLOW SEVEN d.o.o. informs buyer via e-mail about expected delivery date alebo informs him do ordered produkt cannot be delivered.

When submitting nákup objednávka, buyer can specify delivery do address specified entered od buyer. calculation z delivery depends je calculated according do nákup value weight z shipment. cena z delivery je konzistentný s cena lists z delivery services. Which delivery service will deliver produkt je stated when objednávka je confirmed.

Payment Methods

Merchant allows user following payment methods pre purchasing produkty z online store:

• od direct bank transaction. vy will dostanete information pre transfer do vaše e-mail address, which vy specified when ordering.
• s payment credit cards (Visa, Mastercard, Maestro).
• Payment provider PayPal.

Prices

online cena applies do all users z Merchant’s online store.

All prices v online store sú stated v euros include VAT unless explicitly stated otherwise. All prices v online store sú produkt prices do nie include delivery costs. All prices apply iba do electronic objednávka z produkty via online store.

prices sú valid v time z placing objednávka sú valid iba until they sú changed each time. Despite efforts z Merchant do always provide up-do-date accurate information, cena information may be incorrect. v toto case, also v case when cena z produkt changes during processing z objednávka, i.e., z moment objednávka je placed until potvrdenie z objednávka, Merchant will:

• Notify buyer z toto inform him z nový prices, v such case buyer has option do change his objednávka alebo do partially alebo completely cancel to alebo do confirm objednávka v nový prices, all bez additional costs.
• Enable buyer do withdraw z nákup.
• Together, find third solution do will be mutually satisfactory.

nákup proces

nákup contract je concluded when Merchant confirms objednávka. toto section outlines steps z produkt selection do objednávka potvrdenie delivery.

following technical steps sú dostupné do buyer during nákup proces:

1. Searching pre individual produkt v produkt range v online store.
2. produkt selection pre nákup.
3. Adding selected produkt pre nákup do shopping cart.
4. Determination z quantity z produkt do be purchased v shopping basket.
5. Review z cena z selected produkt v specified quantity, including calculated tax, ak to je computed.
6. Selection z produkt delivery method.
7. Selection z payment method.
8. Review z objednávka s selected method z delivery z produkt calculated delivery costs, ak these sú calculated.
9. potvrdenie submission z objednávka, thereby completing nákup.

What technological means do my use do identify correct errors before placing objednávka?

1. Before placing objednávka, customer je enabled via graphical user interface do:
   • See review which produkty he has selected added do shopping basket.
   • See review cena z individual produkt total cost z entire selected quantity z particular produkt.
   • Change selected quantity z individual produkt calculate nový cena z thus changed quantity.
   • Remove selected produkty do he does nie want do buy z shopping basket.
   • Calculate corresponding tax based na tax rate applicable do selected produkt its cena (tax basis).
2. Before confirming objednávka, customer je enabled via graphical user interface do:
   • Change selected produkt delivery method.
   • Change selected payment method.
   • Review approve individual changes.

objednávka Accepted

After submitting objednávka, buyer receives notification z objednávka acceptance z Merchant od e-mail. customer je allowed do cancel objednávka within one hour z receiving objednávka bez obligation alebo consequences. s possibility z canceling objednávka, buyer does nie have option z changing content z objednávka.

objednávka Confirmed

ako long ako objednávka je nie canceled within deadline z previous point, objednávka goes into further processing. Upon receipt, Merchant reviews objednávka, checks availability z ordered produkty, confirms objednávka alebo rejects to s dôvody. Upon potvrdenie z objednávka, Merchant informs customer od e-mail about estimated delivery date. sales contract pre purchasing ordered produkty medzi buyer Merchant je irrevocably concluded v toto stage.

Goods Shipped

Merchant prepares ships ordered produkty within agreed period informs buyer od e-mail. v e-mail z previous sentence, Merchant also informs customer about produkt return zásady informs him z contact persons v case z complaint alebo delay v delivery.

Contract z výpredaj

Merchant issues written invoice do user who purchases produkt z online store, s itemized costs explanation z right do withdraw z nákup od returning purchased produkt, ak necessary possible. sales contract v form z nákup objednávka je stored electronically na server. sales contract je concluded v Slovenian language.

sales contract medzi Merchant buyer je concluded when Merchant confirms objednávka. z toto moment na, all prices other conditions z nákup sú fixed apply do both Merchant buyer.

Promotional Code

promotional code brings various advantages when purchasing je limited v time. vy can find active promotional code v advertising messages alebo other mediums.

ak customer uses promotional code but later cancels objednávka s user code z his own free will, he je no longer entitled do nový benefit z toto code.

Using promo code:

• Select items vy want do buy add them do vaše cart. After adding items do vaše cart, continue od clicking Checkout button. vybrať delivery method, specify delivery address vybrať payment method.
• v rovnaký step, enter promotional code v promotional code field confirm entry od clicking Apply button.
• iba one promotional code can be used v each nákup (pre example: when ordering 2 items, vy can use maximum z 1 promotional code simultaneously).
• value z vaše objednávka must be v least €1 higher than value z promotional discount code.
• When vy enter promotional code, value z promotional code je automatically deducted z cena z vaše objednávka v last step – objednávka súhrn. There remains amount do still needs do be settled.
• combination z rôzny types z benefits (discount, promotional, bonus) within rovnaký objednávka je impossible.

Rules z Sweepstakes

Definition z Terms:

• organizer z prize game je seller Glow seven d.o.o., Ljutomerska cesta 22, 2270 Ormož.
• prize game participant je natural person who participates v announced prize campaigns.
• Prize winners sú determined od computer selection function v random alebo od organizer’s committee.

Right do Participate v Prize Draw ( other awards z items alebo vouchers):

• Participants z prize game can be natural persons who sú citizens z Republic z Slovenia.
• Persons employed od organizer z prize draw their immediate rodinný members, ako well ako persons used od other legal entities connected s implementation z toto prize draw, cannot participate v prize draw.
• Legal entities cannot be participant v prize draw.
• Persons who do nie prijať rules z prize game cannot participate v prize game. participant je deemed do have accepted laws z prize draw od participating v announced prize draw.

Rules z Participation v Prize Game:

• do participate v prize draw, to je nie necessary do nákup services alebo produkty z prize draw organizer.

Electronic Prize Draw:

• All participants v prize game can take part v draw. One participant can participate v prize draw iba once. result z interest je final. appeal je nie possible. winner will be notified od e-mail about receipt method z claiming prize.

Obligations z Drawee:

• prize cannot be paid out v cash, nor can to be exchanged pre another item.
• winner je obliged do provide organizer z prize game v writing (e-mail) s his/her personal data – name, surname, address, e-mail address, telephone daňové číslo, all within two days z receiving notification do he/she has won prize v latest.
• organizer’s responsibility je do pay all prize taxes (including VAT). organizer will send prize winners certificate od Income Tax Act Regulations na data delivery pre income tax assessment. winner je obliged do declare value z prize v income tax return. Upon acceptance z award, winner must complete declaration z acceptance z prize. organizer je nie responsible pre taxes do may arise v connection s any other prizes. ak prize winner does nie fulfill all obligations, to je considered do prize winner does nie want do prijať award. Thus organizer je free z all responsibilities about prize winner under toto prize draw acquires right do dispose z prize pre any other purpose. Prizes sú nie transferable.
• ak organizer z prize draw, within three (3) working days z moment z sending notification do winner do he has been drawn, pre any dôvod (e.g., winner declares do he does nie want do prijať prize, address alebo e-mail address je incomplete alebo incorrect, etc.) does nie dostanete all necessary information declaration do he wants do dostanete prize, to je considered do winner does nie wish do prijať award thus organizer je free z all obligations about winner z toto prize draw acquires right do dispose z prize v any other purpose.

Protection z Personal Data:

• organizer z prize game protects all personal data obtained z participants during performance z prize game od regulations governing protection z personal data. organizer may use personal data obtained z participants exclusively pre their purposes. participant z prize game agrees do organizer can send him notifications regarding organizer’s offer. participant, his guardian, alebo legal representative can revoke his consent do use z personal data obtained v prize draw pre direct marketing purposes. organizer z prize game reserves right do organize award ceremony ako public event. od participating v prize draw, participant allows his name address do be used v prize draw organizer’s audio, photo, video material. winner allows organizer z prize game do publish his personal data v médiá na world wide web do inform about results z draw alebo prijať prize.

Announcement z Rules z Prize Draw:

• od submitting their data through entry form na toto page, participants z prize game agree do they sú familiar s rules undertake do act od laws z prize game. v any dispute alebo ambiguity, these rules shall prevail over any other publication, whether v print, electronic, alebo any other form.

Safety

Merchant uses appropriate technological organizational means do protect personal data payments transfer storage. pre these purposes, Merchant uses 128-bit SSL certificate issued od authorized organization.

Credit card: Stripe Payments ensures secure credit card authorizations transactions. Credit card authorizations sú done v real time s immediate verification z bank data. Card information je nie stored na Merchant’s server.

user je also responsible pre security od ensuring security z his username password, ako well ako appropriate software anti-virus protection z his computer.

Child Care

bez express permission z parents alebo guardians, Merchant will nie prijať any personal data concerning children, nor will to release data z children do third parties, except parents alebo guardians. Any communication aimed v children will be age-appropriate will nie take advantage z children’s trustworthiness, lack z zážitok, alebo sense z loyalty.

súkromie zásady

súkromie zásady, accessible v súkromie Cookies zásady, je part z these General Terms Conditions.

User Reviews produkt Ratings

Because vaše opinion means lot do us, they have added opinions, comments, functionalities z online store sú intended pre user community. my sú nie responsible pre content z opinions, comments, produkt ratings given od users alebo visitors. Merchant reviews views, statements, ratings before publication rejects those do contain apparent falsehoods, sú misleading, offensive, obscene, alebo, v Merchant’s opinion, do nie provide benefit do other users alebo visitors do online store. Merchant je nie responsible pre information v views, comments, ratings disclaims any responsibility arising z toto information.

od submitting opinion, comment, alebo evaluation, user alebo visitor expressly agrees do terms z use allows Merchant do publish part alebo entire text v all electronic other médiá. Merchant has right do use content z opinion, comment, alebo rating indefinitely pre any purpose v Merchant’s business interest, including publication v advertisements alebo other marketing communications. author z opinion, comment, alebo evaluation simultaneously declares guarantees do he owns material moral copyrights pre written statements, remarks, alebo assessment do he transfers these rights do Merchant zdarma, non-exclusively, bez time limit.

Factual Error

v spoločnosť Glow seven d.o.o., my try do provide vy s najlepší items, but ak vaše purchased item does nie work ako to should, my can help vy. vy can claim actual defect ak vy believe item does nie have properties necessary pre its normal use.

When je error factual? When:

• článok does nie have properties necessary pre its normal use alebo pre circulation,
• článok does nie have properties do sú necessary pre specific use pre which buyer je buying to, but which seller was aware z alebo should have been aware z,
• článok does nie have properties features do have been explicitly alebo tacitly agreed alebo prescribed,
• seller has delivered item do does nie match sample alebo model unless sample alebo model was shown pre notification purposes iba.

How je suitability z item checked? to je checked s another, faultless item z rovnaký type, also s statements z výrobca alebo authorized repairer, alebo indications na item itself.

Asserting factual error na part z seller: v spoločnosť Glow seven d.o.o., my will be happy do assist vy v maintaining factual error. vy can send článok pre which vy want do claim actual error do naše business priestory alebo do naše collection point. Fill out form do claim factual error. v document, describe error v detail alebo problem vy have s item. Send článok od mail do naše address Ljutomerska 22, 2270 Ormož. Next, prepare článok pre transport. Protect item adequately before handing to over do carrier. vy must protect item s original packaging alebo packaging do can protect item ako well ako original packaging do avoid damage v transit. Do nie forget do attach data form copy z invoice. ak vy want do return shipment v naše expense, do so od agreeing na toto s naše colleagues z Glow seven d.o.o. (support@glowen.si). od toto agreement, my will send letter carrier do vaše address, who will pick up shipment. Attention: rôzny method z transmission (sending) v expense z Glow seven d.o.o. je nie possible.

Changes do General Terms Conditions z Business

v event z changes do regulations governing operation z online stores, data protection, other areas related do operation z Merchant’s online store, v event z changes do its own business zásady, Merchant may amend /alebo supplement these General Terms Conditions z Business, about which users will be informed v appropriate way, particularly through web portal www.glowen.si. Each time changes /alebo additions do General Terms Conditions z Business come into effect sú applied after expiration z eight days z publication z changes /alebo additions. ak amendment /alebo amendment do General Terms Conditions je necessary do comply s regulations, these amendments /alebo amendments may, exceptionally, enter into force be used v shorter period.

user who does nie agree s changes /alebo additions do these General Terms Conditions z Business must cancel his registration within eight days z publication z notice z change /alebo amendment do General Terms Conditions z Business. Otherwise, to will be considered evidence do contrary je nie admissible, do user accepts changes /alebo additions do General Terms Conditions. Cancellation z registration je done od user notifying Merchant z cancellation v writing.

Protection z Personal Data

Glow seven d.o.o. undertakes do permanently protect all user personal data v accordance s Regulation (EU) 2016/679 z European Parliament z Council z April 27, 2016, ZVOP-1.

user must be aware do he je obliged do provide online trader s his personal data v correct proper form, he je also obliged do inform online trader z changes do his data. od accepting these terms conditions, user confirms do personal data he has provided je correct.

Complaints Disputes

Glow seven d.o.o. complies s applicable consumer protection legislation. Glow seven d.o.o. makes every effort do fulfill its duty do provide effective complaint handling system.

v case z problems, buyer can connect s seller Glow seven d.o.o. od e-mail v support@glowen.si. complaint je submitted via e-mail address support@glowen.si. complaint handling procedure je confidential.

Glow seven d.o.o. je aware do essential feature z consumer disputes je disproportion medzi economic value z claim time costs required do resolve dispute, which je also main obstacle pre consumer nie do initiate dispute before court. do's why Glow seven d.o.o. makes every effort do resolve any disputes amicably.

Exclusion z Liability

provider assumes no responsibility pre any consequences z using online store its contents, including any material alebo non-material damage. to je user's responsibility do use content v online store expediently pre highest good.

Even though online store je protected od SSL protocol, there je possibility z abuse z online store, which provider has no influence. pre toto dôvod, provider excludes responsibility pre possible stiahnuť z malicious software do could be installed na user’s device z which they access online store. Before risk z infection, provider advises do users educate themselves na toto topic secure their devices against possible stiahnuť z malicious software.

Even though provider strives do zabezpečia accuracy up-do-date information v online store s all care, there je possibility do due do variety z produkty alebo rýchly changes v information, information about items, delivery date, cena, alebo any other information may be rôzny z what je stated v online store alebo these sú incomplete. user je responsible pre verifying data ak there je suspicion z incorrect alebo incomplete information. my reserve right do change produkt information, including images all other related information, bez prior notice.

provider je nie responsible pre occasional non-functioning z online store, possible inaccuracy z information v online store, alebo potential damage caused od unavailability, use, alebo inability do use information v online store.

ak user has ordered item s incorrect alebo incomplete information, provider will notify user allow him do withdraw z objednávka. ak, after placing objednávka receiving item v doma, user discovers do item has incorrect information, he je obliged do report error v online store, provider allows him do cancel alebo replace objednávka.

provider je actively involved v updating photos v online store, so all pictures should be taken ako symbolic. Some properties z item v picture do nie reflect actual condition z items (e.g., size z item v picture).

provider je nie responsible pre content z comments made od users v online store. provider may reject words containing blatant untruths, misleading facts, alebo offensive content pre other users provider itself.

provider reserves right do content other changes v general terms conditions z business changes v any time v any way, regardless z dôvod bez prior warning.

provider reserves right do change sales offer v online store bez prior notice. provider makes every effort do zabezpečia do information published na website je up-do-date correct. v individual cases, however, to may happen do provider cannot deliver produkt do vy because to je sold out no longer v stock. Nevertheless, characteristics z items, delivery time, alebo cena can change so quickly do provider fails do correct information na web pages. v such case, provider will inform customer about changes allow him do withdraw z objednávka alebo exchange ordered item.

provider reserves right do change business terms v any time v any way, regardless z dôvod bez prior warning.

Out-z-Court Settlement z Consumer Disputes

legal norms z Glow seven d.o.o. do nie recognize any provider z out-z-court resolution z consumer disputes ako competent do resolve consumer dispute do consumer may initiate od Act na out-z-court resolution z consumer disputes.

Glow seven d.o.o., ako provider z goods services, enables online shopping v Republic z Slovenia's territory publishes electronic link do platform pre online resolution z consumer disputes (SRPS). platform je dostupné do consumers here.

regulation above comes z Act na Out-z-Court Settlement z Consumer Disputes, Regulation (EU) No. 524/2013 z European Parliament z Council na online resolution z consumer disputes amendment z Regulation (EC) No. 2016/2004 Directive 2009/22/EC.

Additional Explanations Regarding nákup

According do Code z Obligations, buyer je obliged do take over ordered package pay ransom. Insofar ako buyer does nie take delivery z ordered goods, which sú sent s cash na delivery, v any case, they sú returned do spoločnosť's address after expiry z waiting period z fifteen (15) days v post office, toto je nie considered withdrawal z contract, since latter je still validly concluded je unilateral, unannounced withdrawal z contract od buyer. ak buyer does nie prijať package, toto action causes financial damage do spoločnosť. v event z non-acceptance, buyer je thus responsible pre paying shipping costs sending/returning produkty do spoločnosť, pre which seller will issue invoice, which buyer je obliged do settle since he has nie terminated contract. v case z non-payment z invoice, claim je handed over pre enforcement do external contractual partner who takes care z pre-judicial judicial collections. v case z fraudulent orders, IP address will be submitted pre further processing ako abuse. cost z non-acceptance je EUR 10.00 includes administrative expenses, packaging, shipping, return costs.

customer je bound od general conditions valid v time z nákup (submission z online objednávka). When placing objednávka, user je specifically reminded z general business terms conditions confirms his familiarity s them od placing objednávka.

Záruka

guarantee je valid subject do návod conditions stated na guarantee sheet upon presentation z invoice. záruka period je indicated na záruka card alebo invoice. záruka information je also provided when produkt je presented v online store. ak there je no záruka information v online store, then produkt does nie have záruka.

buyer can claim záruka z Merchant alebo directly z produkt výrobca alebo its authorized service. výrobca alebo its official service je obliged do carry out záruka repair within 45 days z produkt's receipt pre repair; otherwise, replace produkt s another equivalent produkt v perfektný condition. buyer can claim contract s záruka card invoice.

pre viac information about naše terms conditions, ak vy have questions, alebo ak vy would like do make complaint, please kontaktujte nás od e-mail v support@glowen.si alebo od mail using address provided below:

GLOW SEVEN, proizvodnja, trgovina v storitve, d.o.o.

• Ljutomerska cesta 22, Ormož, 2270 Ormož

vy may also use naše contact form. vy may also call naše number do je displayed na banner above menu.

vy might also want do view naše other policies: Return zásady, Payment zásady, Shipping zásady, súkromie zásady