Glowen offers three main pizza oven models:

• Glowen Dragon,
• Glowen Raptor,
• and Glowen Diablo.

Each has different strengths depending on your needs and cooking style.

The Glowen Dragon is the smallest and lightest model, fueled by propane gas. It measures 41 x 53 x 22 cm and weighs 15 kg. It heats up to 500°C in 15 minutes and includes a 20 mm cordierite ceramic pizza stone. The max pizza size is 33 cm (13 inches), and it can cook around 60 pizzas per hour with a recovery time of just 28 seconds between pizzas. Its compact size and gas-only fuel make it perfect for home use or small gatherings.

The Glowen Raptor offers more flexibility by supporting both wood and gas. It's slightly larger at 50 x 50 x 38 cm and weighs 20 kg. Like the Dragon, it reaches 500°C in 15 minutes. It can use either a cordierite ceramic or clay (biscotto) pizza stone, and fits pizzas up to 38 cm (15 inches). It also cooks about 60 pizzas per hour, but has a slightly longer recovery time of about one minute. Its dual-fuel capability is great for users who want the convenience of gas or the flavor of wood-fired cooking.

The Glowen Diablo is the largest and most powerful oven, intended for high-volume or professional use. It runs solely on wood and measures 75 x 54 x 97 cm, weighing 53 kg. It also reaches 500°C, but takes around 20 minutes to heat up. It includes a 30 mm thick cordierite ceramic or clay pizza stone, and fits pizzas up to 65 cm (26 inches). The oven can cook up to 110 pizzas per hour and holds four 30 cm pizzas at once. It's ideal for large gatherings, events, or commercial settings.

In summary, choose the Glowen Dragon if you need a portable and simple gas oven for occasional home use. Choose the Glowen Raptor if you want flexibility between wood and gas with solid performance. Go for the Glowen Diablo if you need maximum capacity and authentic wood-fired results for serious or professional cooking.

1. What are the main differences between the Glowen Dragon, Raptor, and Diablo ovens?

The Glowen Dragon is a compact, gas-powered oven ideal for portability and quick heating. The Glowen Raptor is a versatile multi-fuel oven (wood and gas) offering a balance between size and performance. The Glowen Diablo is a larger, wood-fired oven designed for high-capacity cooking, suitable for professional or large-scale use.

2. Which oven heats up the fastest?

Both the Glowen Dragon and Raptor reach 500°C (930°F) in approximately 15 minutes. The Diablo, being larger, takes about 20 minutes to reach the same temperature.

3. What is the maximum pizza size each oven can accommodate?

• Glowen Dragon: Up to Ø33 cm (13").

• Glowen Raptor: Up to Ø38 cm (15").

• Glowen Diablo: Up to Ø65 cm (26").

4. How many pizzas can each oven cook at once?

• Glowen Dragon: 1 pizza.

• Glowen Raptor: Up to 2 pizzas (Ø20 cm) or 1 pizza (Ø30 cm).

• Glowen Diablo: Up to 4 pizzas (Ø30 cm).

5. Are the ovens portable?

Yes, both the Glowen Dragon (15 kg) and Raptor (20 kg) are designed for portability. The Diablo, at 53 kg, is heavier and more suitable for stationary setups.

6. What materials are used in the construction of these ovens?

All Glowen ovens are constructed from AISI 430 stainless steel. The Raptor and Diablo models also feature ceramic fibre insulation for enhanced heat retention.

7. Do the ovens come with a warranty?

Yes, all Glowen ovens come with a standard 10-year warranty, ensuring long-term reliability and customer satisfaction.

8. Can I switch between wood and gas fuel in these ovens?

The Glowen Raptor and Raptor 2 models offer dual-fuel capabilities, allowing you to switch between wood and gas. The Dragon is gas-only, and the Diablo is wood-fired.

9. What is the cooking performance of each oven?

• Glowen Dragon: Approximately 60 pizzas per hour.

• Glowen Raptor: Approximately 60 pizzas per hour.

• Glowen Diablo: Approximately 110 pizzas per hour.

10. What are the dimensions and weights of each oven?

• Glowen Dragon: 41 x 53 x 22 cm; 15 kg.

• Glowen Raptor: 50 x 50 x 38 cm; 20 kg.

• Glowen Diablo: 75 x 54 x 97 cm; 53 kg.

Model: GDGO 1.1

Year: 2022
Website: www.glowen.si

01. Important Information

• Read these instructions carefully and keep them for future reference.

• Glowen Dragon is intended for outdoor use only.

• Never operate the oven without supervision.

• Do not use the oven in strong wind.

• Always wear heat-resistant gloves.

• Do not insert hands or limbs into the oven.

• Do not touch the exterior of the oven during use.

• Do not blow into the oven.

• Keep children and pets at a safe distance while the oven is in operation.

02. Product Information

Manufacturer: Glow Seven d.o.o.
Address: Ljutomerska cesta 22, 2270 Ormož, Slovenia
Appliance Name: Glowen Dragon Gas Oven
Model: GDGO 1.1
Trade Name: Glowen Dragon

Nominal Heat Input:

• 7.0 kW (506 g/h) for I3B/P(30), I3+(28–30/37)

• 7.9 kW (566 g/h) for I3B/P(50)

Injector Size:

• 1.4 mm

• Gas Categories and Types:

• I3+(28–30/37) Butane

• I3B/P(30) Propane

• I3B/P(50) Butane, Propane or mixture

Gas Pressures:

• 28–30 mbar

• 37 mbar

• 50 mbar

Approved Countries:

BE, FR, IT, LU, IE, GB, GR, PT, ES, CY, CZ, LT, SK, CH, SI, LV, NL, DK, FI, SE, EE, MT, BG, IS, NO, TR, HR, RO, HU, AT, DE

• Use outdoors only.

• Do not use spirit or petrol for ignition.

• Accessible parts may be very hot – keep children away.

03. What’s in the Box?

• Glowen Dragon Oven – Fully insulated chamber with non-slip feet.

• Cooking Stone – Clay-based stone for optimal heat retention.

04. Which Fuel to Use

• Glowen Dragon operates with gas only.

• The hottest part of the oven is the top of the chamber.

• Always monitor and regulate flame intensity.

• Measure temperature if needed for precise baking.

05. General Information – Before First Use

• This appliance becomes very hot. Do not move it during operation.

• Read the entire manual before starting.

• Familiarize yourself with the oven’s safety and operation features.

06. Fire and Carbon Monoxide

Fire Safety:

• Most fires are caused by grease buildup or faulty gas connection.

• Keep all people and pets at a safe distance.

• Shut off the gas at the cylinder or valve.

• Use a fire extinguisher if possible.

• If water is used, gently soak the area – avoid strong water jets.

Carbon Monoxide Warning:

• Carbon monoxide is flammable, toxic, and odorless.

• It results from incomplete combustion of carbon.

• May cause dizziness, nausea, vomiting, and weakness.

• Use the oven only outdoors.

07. Gas Safety

• Check the oven before each use.

• If it shuts down, reduce gas flow and close the valve. Wait 5 minutes before retrying.

• Never disconnect the gas line during use.

• Inspect hoses and connections regularly.

• Never store gas cylinders indoors.

• Keep hoses away from hot surfaces and sunlight.

• The warranty does not cover grease damage.

• In case of grease fire, shut off gas and remove food.

• Always check for gas leaks before use.

• Do not use additional flammable substances while in use.

• Use EN16129-certified gas regulators.

• Hose length must not exceed 1.5 m (1.2 m in Finland).

• Do not place the gas cylinder beneath the oven.

• Store cylinders upright and outdoors.

• Never test for leaks with a flame.

• Do not overfill gas cylinders.

• Do not connect multiple cylinders.

• Do not use natural gas.

• Ensure hoses are not twisted during operation.

08. Connecting the Gas Part

• Confirm that your gas and regulator are compatible with local requirements.

• Turn the valve clockwise to close.

• Push the hose fully onto the valve.

• Tighten the hose clamp clockwise.

• Connect the other end to the gas regulator and tighten.

• Screw the regulator onto the gas cylinder.

• Ensure the cylinder is closed before connecting.

• Twist the handle securely to seal.

09. Gas Leak Testing

• Use soapy water to test all joints and potential leak points.

• If bubbles appear, there is a leak – retighten and recheck.

• Never test for leaks with an open flame.

• Always perform this check after reconnecting the gas system.

• Replace gas cylinders away from flames or heat.

• Do not use the oven if the leak persists.

10. First Firing

Lighting with a lighter:

• Light the lighter outside the oven.

• Insert flame through the flame inspection hole.

• Open the gas valve slowly.

• Ignite burner and adjust the flame.

Lighting with piezo:

• Open the valve.

• Press piezo ignition button.

• If not ignited, turn off, wait 5 minutes, and retry.

• Adjust to desired intensity.

11. Pre-Baking

• Preheat the oven for at least 30 minutes at full heat before first use.

• This burns off any residues from production.

• Always do this outdoors in a well-ventilated space.

• Let the oven cool before placing food inside.

12. Care Instructions

Where should I store the oven?

• Store in a dry, sheltered location.

• Avoid exposure to moisture and dust.

How do I clean the oven?

• Allow the oven to cool completely.

• Wipe the interior and exterior with a damp cloth.

• Avoid abrasive cleaners or brushes.

How do I clean the cooking stone?

• Remove the stone and gently clean with a dry or damp cloth.

• Do not use soap or detergent.

• Let it dry completely before reinserting.

How do I turn off the oven?

• Turn the gas valve clockwise to close.

• Close the gas cylinder valve fully as well.

13. Cleaning & Maintenance

• Remove food residue after every use.

• Inspect hoses and components regularly.

• Replace any damaged parts immediately.

• If unused for a long time, check all fittings and test for leaks.

• Use only original replacement parts.

14. Storage

• Store the oven in a dry, well-protected space.

• Do not store near flammable materials.

• Gas cylinders must always be stored outdoors, upright.

15. Troubleshooting

I notice a color change on the oven:

• Discoloration from soot or heat is normal.

The oven temperature is too high:

• Reduce flame by adjusting the valve.

• Shield the oven from strong wind if necessary.

The oven temperature is too low:

• Check that the gas cylinder is not empty.

• Ensure the valve is fully open.

The cooking stone cracked:

• Cracks may result from thermal shock or dropping.

• Avoid sudden temperature changes and handle with care.

16. Safe Use

• Use only outdoors or in well-ventilated areas.

• Do not use indoors or in enclosed spaces.

• Keep children and pets away during operation.

• Always wear heat-resistant gloves.

• Do not leave the oven unattended.

• Check that all gas connections are secure.

• Use only certified gas regulators and cylinders.

17. Warranty

What is covered:

• Manufacturing defects and faulty materials under normal use.

What is not covered:

• Misuse, accidents, poor maintenance, or unauthorized alterations.

How to claim:

• Contact the retailer or manufacturer.

• Provide proof of purchase and a description of the issue.

• Do not attempt repairs yourself. Use authorized service only.

18. Oven Dimensions

• Height: 400 mm

• Width: 500 mm

• Depth: 600 mm

• Weight: 25 kg

• Cooking Stone Diameter: 350 mm

All measurements are approximate and may vary slightly.

Model: GLRB 1.1

Year: 2022 Website: www.glowen.si

Table of Contents

• 01 Important Information

• 02 General Instructions

• 03 Fire & Carbon Monoxide

• 04 Product Information
• 05 Gas Safety
• 06 Connecting the Gas Part
• 07 Gas Leak & Final Safety Checks
• 08 First Firing
• 09 Cleaning & Maintenance
• 10 Safe Use
• 11 Warranty
• 12 EU Declaration of Conformity

01 Important Information

• Read these instructions carefully and keep them for future reference.

• Glowen Raptor is designed for outdoor use only.

• Never use the oven indoors or without supervision.

• Do not use the oven in strong wind.

• Always wear heat-resistant gloves.

• Do not insert hands or limbs into the oven.

• Do not touch the exterior of the oven while it is operating.

• Never blow into the oven.

• Keep children and animals at a safe distance while the oven is in use.

02 General Instructions – Before First Use

• Read the entire manual before using or assembling the Glowen Raptor oven.

• Always install the oven on a secure, level, and fire-safe surface.

• Do not move the oven while it is in operation, as it becomes extremely hot.

• Failure to follow these safety measures may lead to serious injury or damage.

03 Fire & Carbon Monoxide

Fire Risk

• Fires are most commonly caused by grease buildup or faulty gas connections.

• Keep people and pets away from the oven during use.

• If safe, turn off the gas at the cylinder or shutoff valve.

• Use a fire extinguisher if available.

• If water is the only option, soak the surrounding area gently.

• Do not use a strong water jet on the oven, as it may spread burning grease.

Carbon Monoxide

• Carbon monoxide is a colorless, odorless, flammable, and highly toxic gas.

• It is produced by incomplete combustion of carbon-based materials.

• Symptoms include: headache, dizziness, weakness, nausea, vomiting.

• The oven must never be used indoors.

04 Product Information

• Manufacturer: Glow Seven d.o.o.

• Address: Ljutomerska cesta 22, 2270 Ormož, Slovenia

• Appliance Name: Glowen Raptor Gas Burner

• Model/Type: GLRB 1.1

• Nominal Heat Input:

  • 8.2 kW (600 g/h) for I3B/P(30), I3+(28-30/37)

  • 8.5 kW (621 g/h) for I3B/P(50)

• Injector Size: 1.5 mm

• Gas Category: I3+(28-30/37)

• Gas Type: Butane, Propane, or mixture

• Gas Pressure: 28–30 mbar, 37 mbar, 50 mbar

• Pin Code Sizes: 1.5 mm, 1.25 mm

• Certified Use in Countries: BE, FR, IT, LU, IE, GB, GR, PT, ES, CY, CZ, LT, NL, DK, FI, SE, EE, MT, SK, CH, SI, LV, BG, IS, NO, TR, HR, RO, HU

• Use outdoors only.

• Never use spirit or petrol for ignition.

05 Gas Safety

• Check the burner and gas system before every use.

• If the appliance shuts down, reduce gas, close the valve, wait 5 minutes, and try again.

• Do not disconnect the gas hose during use.

• Regularly inspect pipes and connections for leaks.

• Never store gas cylinders indoors.

• Keep gas hoses away from heat sources and direct sunlight.

• The warranty does not cover damage caused by grease fires.

• In case of a fat fire:

  • Turn off the gas

  • Remove all food from the oven

• Never use flammable liquids while operating with gas.

• Always use a gas regulator that complies with EN16129.

• Maximum hose length: 1.5 meters (1.2 meters in Finland).

• Do not place the gas cylinder under the oven.

• Replace hoses according to national regulations.
• Store the gas cylinder upright and outdoors.
• Never check for gas leaks with an open flame – use soapy water instead.
• Do not overfill gas cylinders (max. 80%).
• Do not connect multiple cylinders to one oven.
• Never use natural gas – it will damage the burner.
• Ensure the hose is not twisted during use.

06 Connecting the Gas Part

• Ensure you are using the correct gas and compatible regulator for your country.

• Turn the burner tap clockwise until fully closed.

• Push the gas hose fully onto the burner inlet.

• Tighten the hose clamp clockwise.

• Push the other end of the hose onto the regulator and tighten the second clamp.

• Attach the regulator to the gas bottle and ensure a secure fit by turning the handle while aligning.

07 Gas Leak & Final Safety Checks

• After installation, check all gas joints using soapy water.

• Apply the soapy mixture to all joints – if bubbles appear, there is a leak.

• Re-tighten fittings if needed and re-test.

• Perform this test every time you disconnect and reconnect the gas system.

• Never use a naked flame for testing.

• Keep children and pets away during operation.

• Never leave the oven unattended while it is in use.

• Always wear heat-resistant gloves.

• Do not insert hands or limbs into the oven.

• Position the gas cylinder outside and upright, never underneath.

• Do not twist the hose during use.

• Replace the gas cylinder away from ignition sources.

• Retest for leaks after replacement.

• Only use EN16129-certified regulators.

• Do not store spare cylinders under or inside the oven.

Year: 2022

Website: www.glowen.si

Table of Contents

• 1. Important Information

  2. General Instructions – Before First Use

  3. What’s in the Box

  4. Which Fuel to Use

  5. Firing with Wood

  6. Care Instructions

  7. Troubleshooting

  8. Safe Use

  9. Warranty

  10. Oven Dimensions

01. Important Information

Your safety is our top priority. Please read these instructions carefully and keep them for future reference.

• Glowen Raptor is designed for outdoor use only.

• Never use the oven indoors or without supervision.

• Do not operate the oven in strong wind.

• Always wear heat-resistant gloves.

• Never put hands or limbs inside the oven.

• Do not touch the exterior during use.

• Never blow into the oven.

• Keep children and animals at a safe distance.

02. General Instructions – Before First Use

Before using your Glowen Raptor for the first time, carefully read all instructions to become familiar with its features.

Pre-baking

• Fire up the oven at its highest temperature for at least 45 minutes.

• Let the oven cool and wipe the interior with a dry cloth.

• This process burns off oils and manufacturing coatings and cures the paint.

• Some smoke during pre-baking is normal.

Fuel & Operation

• Use only dry beech wood or a compatible gas burner.

• To lower the temperature, stop adding wood or reduce the gas supply.

• Place the oven on a solid surface such as metal or stone. Avoid glass or plastic.

• Always allow the oven to cool (approx. 2 hours) before cleaning, moving, or switching fuels.

• Never use water to cool the oven. Store in a dry, ventilated place.

03. What’s in the Box?

• Oven – Fully insulated with non-slip feet for safety and stability.

• Cooking stone – Clay-based stone for excellent heat retention.

04. Which Fuel to Use?

Glowen Raptor is compatible with:

• Wood – Ideal for traditional baking and flavor.

• Gas – When equipped with a compatible burner.

Key notes:

• The oven heats quickly and retains heat well.

• Highest temperature is at the top of the chamber, lowest where air enters.

• Burn slowly and monitor the temperature.

• Remove ash before each session.

05. Firing with Wood

• Use dry beech wood for optimal results.

• Small wood pieces burn faster and hotter.

• Larger wood pieces provide slower, long-lasting heat.

• Remove ash into a metal bucket filled with water.

• Never use painted or resin-heavy woods (like spruce or pine).

• Do not use treated or wet wood, as it affects flavor and performance.

06. Care Instructions

Where should I store the oven?
Store in a dry, covered area to protect it from weather.

How do I clean the oven?
Let the oven cool completely before cleaning. Wipe the interior with a dry cloth. Clean the exterior with a damp cloth and dry it fully before storage.

How do I clean the cooking stone?
Fire the oven at maximum heat to burn off food residue. For stubborn debris, use a brush. Always bake pizzas directly on the stone. Use cast iron pans for non-dough dishes.

07. Troubleshooting

How do I turn off the Glowen Raptor? Let wood burn out and allow the oven to cool naturally. Remove ash into a metal container with water. Never use water to cool the oven. For gas, simply turn off the gas supply.

The oven produces smoke First-time use produces extra smoke due to paint curing. Afterward, smoke should be minimal. If smoke persists, check wood quality or chimney airflow.

I notice a color change on the oven Color changes (patina) are normal and do not affect performance.

Too much ash in the firebox Ash is a natural byproduct. Remove it using a peel and heat-resistant gloves.

The oven is too hot Stop adding wood or lower the gas. Let it cool before continuing.

The oven is not hot enough Preheat for 15 minutes or longer. Add more wood or increase the gas flow.

The cooking stone cracked This can happen if the stone heats too fast. Preheat gradually. Cracked stones are not covered under warranty, as they are considered consumables.

Note: If the oven has been exposed to rain or cold, preheating may take longer.

08. Safe Use

• Use the oven only outdoors or in well-ventilated areas.

• Do not use in tents or enclosed balconies.

• Not for use in vehicles or enclosed spaces.

• Place on a flat, non-combustible surface.

• Only use approved Glowen burners with Glowen ovens.

• Do not remove burners during use.

• Ensure burners are properly installed.

• Do not use treated, painted, or fresh wood.

• Do not store flammable materials nearby.

• Do not add flammable liquids to the oven.

• Always use heat-resistant gloves during operation.

09. Warranty

What does the warranty cover? Covers manufacturing defects under normal use.

What does the warranty not cover?

• Failure to follow instructions

• Overheating the oven

• Use of improper fuel (e.g., wet, painted, or treated wood)
• Physical damage (e.g., impact, drops)
• Exposure to rain or moisture
• Unauthorized parts or modifications
• Cooking stones (considered consumables)

Duration 2 years from the purchase date (with original proof of purchase).

How to submit a claim
Email: info@glowen.si Subject: “Warranty claim during the warranty period” Attach:

• Original invoice

• Detailed description of the issue

Glow Seven d.o.o. will inspect and assess the claim. If approved, the item will be repaired or replaced at their discretion.

10. Oven Dimensions

• Height: 34.5 cm

• Width: 41 cm

• Length (including chimney): 74 cm

• Weight: 15.5 kg

• 
  

Cooking Stone:

• Diameter: 33.5 cm

• Thickness: 1 cm

• Material: Clay stone

The compact format ensures portability while maintaining efficient heat retention and baking space.

Model: GRGB 2.1

Year: 2024
Manufacturer: Glow Seven d.o.o.
Website: www.glowenoven.com

Table of Contents

1. Important Information

2. General Instructions – Before First Use
3. Fire and Carbon Monoxide
4. Product Information
5. Gas Safety
6. Gas Burner Installation and Connection
7. Gas Leak
8. Firing
9. Firing with Lighter
10. Cleaning and Maintenance
11. Safe Use
12. Warranty
13. EU Declaration of Conformity

1. Important Information

Your safety is our top priority. Please read these instructions carefully and keep them for future reference.

• The Glowen Raptor 2 is designed for outdoor use only.

• Never leave the oven unattended while it is in use.

• Do not operate the oven in strong wind.

• Always wear heat-resistant gloves when using the oven.

• Do not insert hands or limbs into the oven.

• Do not touch the oven's exterior during operation.

• Never blow into the oven.

• Keep children and animals at a safe distance while the oven is operating.

2. General Instructions – Before First Use

Before using your Glowen Raptor 2 for the first time, read all instructions thoroughly.

• Place the oven on a stable, fireproof, and level surface.

• Warning: The oven becomes extremely hot. Never move it during operation.

• Improper handling may result in injury or property damage.

• Read the full manual before assembling or firing the oven.

3. Fire and Carbon Monoxide

Fire Hazards

Fires can be caused by:

• Grease build-up

• Faulty or incorrect gas connections

In case of fire:

• Shut off the gas at the cylinder or valve, if safe

• Use a fire extinguisher

• If using water, only soak the area around the oven – never spray directly at burning grease

• Keep people and animals at a safe distance

Carbon Monoxide Warning

Carbon monoxide is a toxic, odorless, and invisible gas produced by incomplete combustion of carbon-based fuels. Symptoms may include:

• Headache

• Dizziness

• Nausea

• Vomiting

• Weakness

Always use the oven outdoors or in a fully ventilated area. Never use the oven indoors.

4. Product Information

Glow Seven d.o.o.
Ljutomerska cesta 22
2270 Ormož, Slovenia

• Appliance Name: Glowen Raptor 2 Gas Burner

• Model/Type: GRGB 2.1

• Nominal Heat Input:

  • 10.65 kW (760 g/h) for I3B/P(30), I3+(28-30/37)

  • 12.1 kW (864 g/h) for I3B/P(50)

• Injector Size: 1.8 mm

• Gas Category: I3+(28-30/37)

• Gas Type: Butane, Propane, or approved mixtures

• Gas Pressure: 2.8 kPa

• Not compatible with natural gas

• For outdoor use only

Approved for use in the following countries: BE, FR, IT, LU, IE, GB, GR, PT, ES, CY, CZ, LT, NL, DK, FI, SE, EE, MT, SK, CH, SI, BG, IS, NO, TR, HR, RO, HU, LV

5. Gas Safety

• Inspect the oven and burner before every use

• If the flame goes out, reduce gas at the regulator and shut off the valve. Wait five minutes before restarting

• Never disconnect the gas hose while the oven is operating

• Check all gas hoses and connections regularly

• Do not store gas cylinders indoors

• Keep hoses away from direct heat or sunlight

• Do not use flammable substances (e.g., spirits or petrol) to ignite or reignite the oven

• Always use a regulator compliant with EN16129

• The gas hose must not exceed 1.5 m (or 1.2 m in Finland)

• Do not place the gas cylinder under the oven

• Store gas cylinders upright and outdoors

• Never use an open flame to test for leaks

• Do not overfill gas cylinders (max. 80% capacity)

• Do not connect multiple cylinders to a single oven

• Natural gas will damage the oven – use only approved fuels

• Ensure the hose is not twisted during use

6. Gas Burner Installation and Connection

1. Ensure you are using the correct gas type and pressure for your country

2. Position the burner and insert bolts into the designated holes

3. Connect the gas hose to the burner inlet or thread – always push it to the end

4. Tighten the hose clamp clockwise

5. Attach the hose to the regulator and tighten the second clamp

6. Screw the regulator onto the gas cylinder (left-hand thread)

7. Ensure the gas valve is turned off during installation

Welcome to your ultimate guide for using, maintaining, and troubleshooting your Glowen Raptor 2. Whether you're firing up the oven for the first time or need help fine-tuning your wood-fired skills, this article provides all essential instructions and safety information in one place.

What’s in the Box?

Your Glowen Raptor 2 oven package includes:

• ✅ Fully insulated oven chamber with non-slip feet

• ✅ Heat-retaining chamotte cooking stone

• ✅ Heat booster for faster preheating

First-Time Setup

Before your first bake, it’s important to season the oven properly:

1. Fire up the oven at maximum temperature for at least 45 minutes.

2. Let it cool completely.

3. Wipe the inside with a dry cloth.

This process will burn off any factory coatings and cure the paint. It’s normal for the oven to emit more smoke than usual during this first burn.

Fuel Types & Temperature Control

The Glowen Raptor 2 is a multi-fuel oven—you can use either dry beech wood or gas (with the compatible burner attachment).

• Use only dry beech wood for optimal flavor and performance.

• Do not use painted, resinous, or treated wood.

• Always check gas connections (tank, pipe, regulator) for leaks before use.

• Place the oven on a solid, non-combustible surface (stone, metal). Avoid glass or plastic.

• Never use water to cool the oven—let it cool naturally.

Switching fuels? Always allow the oven to fully cool (approx. 2 hours) before doing so.

Firing with Wood

• Small pieces = hotter, faster fire

• Larger logs = slower burn and longer baking sessions

• Clean out ash before each use

• Always discard ash in a metal container with water

Cleaning & Storage

Where should I store the oven?

Store in a dry, covered space away from moisture and direct weather.

How do I clean the oven interior?

Let it cool fully, then wipe the inside with a dry cloth.

How do I clean the cooking stone?

Preheat the oven on max to naturally burn off debris. For tougher residue, use a brush. Cook pizza directly on the stone—use cast iron pans for other dishes.

How to Turn Off the Oven

• Wood: Let the fire burn out and cool naturally.

• Gas: Turn off the gas at the regulator.

Ash should be removed only after the oven has fully cooled.

Troubleshooting Tips

🔸 Smoke during first use

This is normal due to paint curing. For future use, make sure you’re using dry wood and the chimney airflow is unobstructed.

🔸 Temperature too high

Stop adding fuel or reduce the gas flow.

🔸 Temperature too low

Preheat longer (especially in cold weather). Add more fuel or increase gas flow.

🔸 Too much ash?

Remove ash regularly with a peel and discard it safely in a metal bucket with water.

🔸 Cooking stone cracked

Cracking can occur if the stone is heated too quickly. Always warm up gradually. Stones are consumables and not covered by warranty.

Safety Guidelines

• For outdoor use only

• Do not use in tents, garages, balconies, or enclosed spaces

• Keep the oven on a stable, fireproof surface

• Never use third-party burners or remove burners during use

• Keep children, pets, and flammable materials at a safe distance

• Never add flammable liquids to the oven

• Always wear heat-resistant gloves

Warranty Information

What’s covered

Glowen Raptor 2 is covered by a 2-year warranty against defects in materials or workmanship under normal use.

What’s not covered

• Misuse or failure to follow instructions

• Wear and tear, discoloration, or physical damage

• Use of unauthorized accessories or modifications

• Clay stones (explicitly excluded)

• Products bought from unauthorized resellers (e.g. eBay, Amazon, Bolha)

How to claim

Email: info@glowen.si Subject line: “Warranty claim during the warranty period” Include:

• Invoice copy

• Clear description of the defect

Glowen will review and respond within 7–10 business days. If approved, you can return the item via registered post (Glowen covers shipping, you handle any customs/duties).

Oven Dimensions

• Width: 60 cm

• Depth: 50 cm

• Height: approx. 40 cm

• Weight: approx. 32 kg

• Cooking surface: fits up to 3 × 25 cm pizzas or 1 × 50 cm pizza

For more tutorials, tips, and recipes, visit our Knowledge Base or follow us on YouTube.

When your tracking indicates “label created” or “order information has been transmitted”, it means we have successfully processed your order and it is now with the courier. Once they scan it into their local or central sortation hub, your tracking link will be updated accordingly.

Please be aware that this process can take up to 5 business days, and the courier's customer service department may not have any further information until the package has been scanned.

Shipping cost

You can check out the shipping costs by clicking on the following link.

Free shipping deals

We often offer free shipping deals throughout the year. Special conditions apply:

• Order's value has to be above 100€,
• customer must not be from the following countries: Switzerland, Norway, Malta, Cyprus, Luxembourg

Shipping time

The time it takes for our package to get to you doorstep depends on various factors, such as the delivery service you use and your location. Generally, the valid shipping time is the one written on each product's page (this includes working and non - working days).

NOTE: The shipping time is of informative nature. It is not 100% exact.

Transit time

The transit time is also highly dependent on your location, it could take anywhere from 5 to 31 days, depending on the product and its supply. If you want to know the transit time for your specific country/location do not hesitate to leave us a message at info@glowen.si or fill out our contact form.

Other information

If you have any other questions about our shipping policy do not hesitate to leave us a message at info@glowen.si or fill out our contact form.

Company address: Ljutomerska cesta 22, Ormož, Podravska, 2270, Slovenia

Frequently Asked Questions (FAQs):

1. What should I do if my tracking link shows "delivered" but I haven't received all the items in my order?

Don't worry! Sometimes, due to the size and weight of certain orders, they may be split into separate shipments. If you haven't received all your items, please wait for any additional packages to arrive

2. When will I receive my tracking link?

We'll send you a tracking link via email as soon as your order has been dispatched. If you've received a confirmation email but haven't received your tracking link yet, rest assured that your order is still being processed. You should receive the tracking link in due course.

3. What should I do if I haven't received a confirmation email?

If you haven't received a confirmation email after placing your order, please contact our support team for assistance.

4. How long does it take for the tracking link to display delivery details?

Please note that tracking links may take up to 24 hours to display delivery details. If you've recently received your tracking link and it's not yet showing any information, please check back later.

For tracking your order, you can use the following link: GLS Parcel Tracking

5. How do I know where my order is?

You can track the status of your order using the tracking link provided in your confirmation email. This link will provide real-time updates on the location of your package.

For tracking your order, you can use the following link: GLS Parcel Tracking

6. Where do you ship to?

We ship to most locations in EU. However, please check our Table of shipment prices or shipping policy for any restrictions or additional charges that may apply to your specific destination.

7. Where do you ship from?

We ship from our warehouse facilities located Ljutomerska cesta 22, 2270 Ormož, Slovenia. This ensures fast and efficient delivery to our customers.

8. Will my delivery arrive all in one parcel?

Sometimes, due to the size and weight of certain orders, they may be split into separate shipments. If you haven't received all your items, please wait for any additional packages to arrive.

9. Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your items to arrange for a return or exchange.

We typically ship in 5-10 business days (Mon-Fri). And you will receive your order in 10-15 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly.

Payment Options

• Visa
• Mastercard
• Bank Transfer
• Paypal
• Google Pay

Using Gift Cards in Shopify

If you have a gift card for our shop, you can use it during checkout in the Shopify store as follows:

1. Add your desired products to the cart and proceed to checkout.
2. Enter your gift card code in the 'Gift card or discount code' field.
3. The gift card value will be applied to the total order amount.
4. If your order exceeds the gift card value, you can pay the remaining amount using the accepted payment methods listed above.
5. Complete your purchase and enjoy your items!

If you encounter any issues or have questions regarding your gift card, please contact our customer service at info@glowen.si for assistance.

Company address: Ljutomerska cesta 22, Ormož, Podravska, 2270, Slovenia

Company Info

General

Availability of Information

Payment Methods

The Merchant allows the user the following payment methods for purchasing products from the online store:

• By direct bank transaction. You will receive the information for the transfer to your e-mail address, which you specified when ordering.
• With payment and credit cards (Visa, Mastercard, Maestro).
• Payment provider PayPal.

Prices

The online price applies to all users of the Merchant’s online store.

All prices in the online store are stated in euros and include VAT unless explicitly stated otherwise. All prices in the online store are product prices and do not include delivery costs. All prices apply only to the electronic order of products via the online store.

The prices are valid at the time of placing the order and are valid only until they are changed each time. Despite the efforts of the Merchant to always provide up-to-date and accurate information, the price information may be incorrect. In this case, and also in the case when the price of the product changes during the processing of the order, i.e., from the moment the order is placed until the confirmation of the order, the Merchant will:

• Notify the buyer of this and inform him of the new prices, and in such a case the buyer has the option to change his order or to partially or completely cancel it or to confirm the order at the new prices, all without additional costs.
• Enable the buyer to withdraw from the purchase.
• Together, find a third solution that will be mutually satisfactory.

Purchase Process

The purchase contract is concluded when the Merchant confirms the order. This section outlines the steps from product selection to order confirmation and delivery.

The following technical steps are available to the buyer during the purchase process:

1. Searching for an individual product in the product range in the online store.
2. Product selection for purchase.
3. Adding the selected product for purchase to the shopping cart.
4. Determination of the quantity of the product to be purchased in the shopping basket.
5. Review of the price of the selected product in the specified quantity, including the calculated tax, if it is computed.
6. Selection of the product delivery method.
7. Selection of the payment method.
8. Review of the order with the selected method of delivery of the product and the calculated delivery costs, if these are calculated.
9. Confirmation and submission of the order, thereby completing the purchase.

What technological means do we use to identify and correct errors before placing an order?

1. Before placing an order, the customer is enabled via the graphical user interface to:
   • See and review which products he has selected and added to the shopping basket.
   • See and review the price of an individual product and the total cost of the entire selected quantity of a particular product.
   • Change the selected quantity of an individual product and calculate the new price of the thus changed quantity.
   • Remove selected products that he does not want to buy from the shopping basket.
   • Calculate the corresponding tax based on the tax rate applicable to the selected product and its price (tax basis).
2. Before confirming the order, the customer is enabled via the graphical user interface to:
   • Change the selected product delivery method.
   • Change the selected payment method.
   • Review and approve individual changes.

Order Accepted

Order Confirmed

Goods Shipped

Contract of Sale

Promotional Code

The promotional code brings various advantages when purchasing and is limited in time. You can find an active promotional code in advertising messages or other mediums.

If the customer uses the promotional code but later cancels the order with the user code of his own free will, he is no longer entitled to the new benefit of this code.

Using the promo code:

• Select the items you want to buy and add them to your cart. After adding items to your cart, continue by clicking the Checkout button. Choose a delivery method, specify a delivery address and choose a payment method.
• In the same step, enter the promotional code in the promotional code field and confirm the entry by clicking the Apply button.
• Only one promotional code can be used in each purchase (for example: when ordering 2 items, you can use a maximum of 1 promotional code simultaneously).
• The value of your order must be at least €1 higher than the value of the promotional discount code.
• When you enter the promotional code, the value of the promotional code is automatically deducted from the price of your order in the last step – Order Summary. There remains an amount that still needs to be settled.
• The combination of different types of benefits (discount, promotional, and bonus) within the same order is impossible.

Rules of the Sweepstakes

Definition of Terms:

• The organizer of the prize game is the seller Glow seven d.o.o., Ljutomerska cesta 22, 2270 Ormož.
• A prize game participant is a natural person who participates in the announced prize campaigns.
• Prize winners are determined by the computer selection function at random or by the organizer’s committee.

The Right to Participate in the Prize Draw (and other awards of items or vouchers):

• Participants of the prize game can be natural persons who are citizens of the Republic of Slovenia.
• Persons employed by the organizer of the prize draw and their immediate family members, as well as persons used by other legal entities connected with the implementation of this prize draw, cannot participate in the prize draw.
• Legal entities cannot be a participant in the prize draw.
• Persons who do not accept the rules of the prize game cannot participate in the prize game. The participant is deemed to have accepted the laws of the prize draw by participating in the announced prize draw.

Rules of Participation in the Prize Game:

• To participate in the prize draw, it is not necessary to purchase the services or products of the prize draw organizer.

Electronic Prize Draw:

• All participants in the prize game can take part in the draw. One participant can participate in the prize draw only once. The result of the interest is final. The appeal is not possible. The winner will be notified by e-mail about the receipt and method of claiming the prize.

Obligations of the Drawee:

• The prize cannot be paid out in cash, nor can it be exchanged for another item.
• The winner is obliged to provide the organizer of the prize game in writing (e-mail) with his/her personal data – name, surname, address, e-mail address, and telephone and tax number, all within two days of receiving notification that he/she has won the prize at the latest.
• The organizer’s responsibility is to pay all prize taxes (including VAT). The organizer will send the prize winners a certificate by the Income Tax Act and the Regulations on data delivery for income tax assessment. The winner is obliged to declare the value of the prize in the income tax return. Upon acceptance of the award, the winner must complete a declaration of acceptance of the prize. The organizer is not responsible for taxes that may arise in connection with any other prizes. If the prize winner does not fulfill all obligations, it is considered that the prize winner does not want to accept the award. Thus the organizer is free from all responsibilities about the prize winner under this prize draw and acquires the right to dispose of the prize for any other purpose. Prizes are not transferable.
• If the organizer of the prize draw, within three (3) working days from the moment of sending the notification to the winner that he has been drawn, for any reason (e.g., the winner declares that he does not want to accept the prize, the address or e-mail address is incomplete or incorrect, etc.) does not receive all the necessary information and a declaration that he wants to receive the prize, it is considered that the winner does not wish to accept the award and thus the organizer is free from all obligations about the winner of this prize draw and acquires the right to dispose of the prize in any other purpose.

Protection of Personal Data:

• The organizer of the prize game protects all personal data obtained from the participants during the performance of the prize game by the regulations governing the protection of personal data. The organizer may use personal data obtained from participants exclusively for their purposes. The participant of the prize game agrees that the organizer can send him notifications regarding the organizer’s offer. The participant, his guardian, or legal representative can revoke his consent to the use of personal data obtained in the prize draw for direct marketing purposes. The organizer of the prize game reserves the right to organize the award ceremony as a public event. By participating in the prize draw, the participant allows his name and address to be used in the prize draw organizer’s audio, photo, and video material. The winner allows the organizer of the prize game to publish his personal data in the media and on the world wide web to inform about the results of the draw or accept the prize.

Announcement of the Rules of the Prize Draw:

• By submitting their data through the entry form on this page, the participants of the prize game agree that they are familiar with the rules and undertake to act by the laws of the prize game. In any dispute or ambiguity, these rules shall prevail over any other publication, whether in print, electronic, or any other form.

Safety

Child Care

Privacy Policy

User Reviews and Product Ratings

A Factual Error

Changes to the General Terms and Conditions of Business

Protection of Personal Data

Complaints and Disputes

Exclusion of Liability

Out-of-Court Settlement of Consumer Disputes

Additional Explanations Regarding the Purchase

Warranty

This Privacy Policy describes how Glowen.si (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify
Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers ), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify and Shipper Pošta Slovenije.
Customer support information

Examples of Personal Information collected:
Purpose of collection: to provide customer support.
Source of collection: collected from you.


Minors
The Site is not intended for individuals under the age of 18 . We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We use Pošta Slovenije to Ship our product. You can read more about how Shopify uses your Personal Information here: https://www.posta.si/o-nas/predstavitev/pravno-obvestilo/varstvo-osebnih-podatkov


Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).


For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.



Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:



Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.


Use of Phone Numbers for Order Processing and Marketing Communication
As part of our services, we may contact you by phone using the number you provided during the order process. This may include contacting you for the following purposes:

Order Processing: To confirm order details, inform you of any issues or delays, assist with delivery or pickup arrangements, and provide support related to your purchase.
Abandoned Cart Reminders: If you have added items to your shopping cart but did not complete the purchase, we may contact you via phone to remind you of your pending order and offer assistance or promotional incentives to complete your purchase.
Your phone number will only be used for these purposes, and it will not be shared with third parties except when necessary to complete the transaction (e.g., sharing with delivery services or payment processors).

We are committed to protecting your personal information, and your data will be handled in accordance with our privacy practices as outlined in this Privacy Policy. If you prefer not to receive calls related to abandoned carts or marketing offers, you can opt-out by contacting us at info@glowen.si



Your rights
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.



CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store
Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.
Reporting and Analytics
Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@glowen.si or by mail using the address provided below:

GLOW SEVEN, proizvodnja, trgovina in storitve, d.o.o.

Ljutomerska cesta 22, Ormož, 2270 Ormož
You may also use our contact form. You may also call our number that is displayed on the banner above the menu.

Company address: Ljutomerska cesta 22, Ormož, Podravska, 2270, Slovenia

Last updated: 17.04.2024

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/